Privacy Policy
Privacy Notice for Schools & Families
SEND Hub North West is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect personal information when we work with children and young people with special educational needs and disabilities (SEND), their parents and carers, and professionals.
Who we are
SEND Hub North West is an independent specialist education service providing assessment, teaching, consultation, training and SEND support to children, young people, families and schools.
For the purposes of data protection legislation, SEND Hub North West is the Data Controller, meaning we are responsible for how and why personal data is processed.
If you have any questions about this notice or how we use personal data, please contact:
business.manager@sendhubnw.co.uk
What personal information we collect
We may collect and process the following types of information:
Information about children and young people
• Name, date of birth and contact details
• School, setting or provision details
• Information about special educational needs and disabilities
• Educational information, including learning profiles, strengths and areas of need
• Information from observations, assessments, consultation and support work
• Relevant health, developmental or wellbeing information shared to support the child
Information about parents, carers and professionals
• Names and contact details
• Relationship to the child or professional role
• Correspondence and records of meetings or discussions
Much of the information we process about children and young people is special category data under UK GDPR because it relates to health, education, development and wellbeing.
How we collect information
Personal data may be collected through:
• Referral and consent forms
• Information shared by parents and carers
• Information provided by schools, settings or local authorities (with appropriate consent or lawful basis)
• Direct work with children and young people, including teaching, observation and consultation
Why we use personal information
We use personal data to:
• Deliver specialist education and SEND support
• Plan, provide and review individual support and interventions
• Communicate effectively with families, schools and professionals
• Write reports and provide feedback and recommendations
• Meet our safeguarding, professional and legal responsibilities
Lawful basis for processing
Under UK GDPR, SEND Hub North West processes personal data using the following lawful bases:
• Consent – where parents/carers (and young people where appropriate) have given clear consent
• Public task – where our work supports children’s education and welfare, particularly when working with schools or local authorities
For special category data, we rely on:
• Explicit consent, and/or
• Processing necessary for the provision of education, support or care
Information details about consent are explained in our GDPR Supporting Information for Parents and Parental
Consent documents.
Who we share information with
We only share personal information when it is necessary and appropriate. This may include:
• Parents and carers
• Schools, early years settings or colleges
• Local authorities
• Other professionals involved in supporting the child or young person
Information is shared with consent or another clear lawful basis, unless there is a safeguarding or legal reason to share information without consent.
How we store and protect information
We take appropriate steps to keep personal data secure, including:
• Secure digital storage systems
• Password‑protected devices and files
• Access to information limited to those who need it for their role
We aim to keep information accurate, relevant and up to date.
How long we keep information
Personal data is retained in line with:
• Data protection legislation
• Good practice for specialist education and SEND services
When information is no longer required, it is securely deleted or destroyed.
Your rights
Under UK GDPR, you have the right to:
• Request access to the personal data we hold
• Ask for inaccurate data to be corrected
• Request deletion of data (in certain circumstances)
• Restrict or object to processing
• Withdraw consent where consent is the lawful basis
Requests should be made in writing using the contact details above.
Concerns or complaints
If you have concerns about how information is being handled, we encourage you to contact SEND Hub North West in the first instance so we can try to resolve the issue.
You also have the right to raise concerns with the Information Commissioner’s Office (ICO):
🌐🌐 https://www.ico.org.uk
Website use, cookies and contact
Cookies & data collection
Our website is built on the Wix platform, which automatically collects limited technical information such as your IP address, browser type and pages visited. This data is used for website performance, security and basic analytics purposes and is not used for marketing or profiling.
This website uses essential cookies required for security and functionality, as well as optional cookies that collect limited, anonymous usage data to help improve performance. Non-essential cookies are only activated once you provide consent via the cookie banner. You can manage your cookie preferences at any time using the cookie settings available on the site.
Cookie consent management
This website uses Usercentrics for Wix to manage cookie consent. Usercentrics stores information about your preferences and consent choices to ensure compliance with data protection requirements. Consent data is retained in line with Usercentrics’ data retention policy.
Contacting us
If you contact us by email, telephone, online form or other appropriate means, we will only use your personal data to respond to your enquiry and to discuss our services.
We will only send marketing communications where you have provided your consent. We do not share your personal data with third parties for marketing purposes.
Updates to this notice
This Privacy Notice may be updated from time to time. The most recent version will always be available via our website or on request.
Ratified: April 2026
To be reviewed in September 2026 (or in response to national directives)